When you arrive, our team will warmly welcome you and guide you through the next steps to ensure you feel relaxed and supported.

No preparation is needed. Once your appointment is confirmed, we’ll send you all the relevant details. Simply come as you are and if you have any questions please get in touch.

If you are feeling nervous about visiting us please feel free to contact us to discuss this. If you are being accompanied to the clinic for support we are located on Rainham high street, so we would request that they return to collect you after your appointment, as we want to ensure that you are able to have dedicated one-to-one support in your session.

If you feel too nervous, please contact us. We completely understand and will work with you to help you overcome your nerves and discuss ways to support you and make you feel more comfortable.

Arriving on time is preferred as we are a small clinic and our practitioners may be unable to let you in if they are still with another client.

Yes, our team will guide you through every step of your visit, ensuring you feel supported and confident in what to expect.

Absolutely. We welcome your questions and aim to make sure you feel fully informed and comfortable at every stage of your visit.

If you’re looking for a warm and understanding space that prioritises your wellbeing, we believe you’ll feel at home here. Contact us with any questions before booking to ensure it’s the right fit for you.

Your privacy is our priority. Sessions take place in private rooms, and our team ensures confidentiality at all times.

Yes, our clinic is designed to create a peaceful, welcoming environment where you can feel safe and relaxed.

If you feel overwhelmed at any point, let us know. You’re welcome to pause, take a break, or step outside if you need to. We also have a quiet seating area which is available to you after your session so you can take your time, enjoy refreshments and reflect before you leave.

Yes, we understand that some clients prefer quiet. Let us know your preference, and we’ll ensure your visit is as comfortable as possible.

We have a calm waiting area where you can relax after your session, however we would appreciate if you could arrive as close to your appointment time as possible, as a small clinic our practitioners may be seeing clients if you arrive early and may be unable to let you in early.

We only ask for necessary information to provide the best care. All data is stored securely and handled with strict confidentiality. We are registered with the Information Commissioners Office (ICO) and follow UK GDPR legislation to ensure we uphold the highest standards of security when it comes to storing and processing your information. If you would like to understand more about how we do this please speak to a member of staff or view our privacy policy.

It’s natural to feel emotional, and we provide a safe, supportive environment. You can express yourself freely without judgment.

You’re welcome to take a break or step away at any time. Just let us know, and we’ll do everything we can to accommodate you.

We pride ourselves on being a neurodiverse friendly place and we understand that an overstimulating enviornment can make your experience less comfortable. So if you have sensory preferences such as an adversion to bright lights, strong floral scents or unexpected noises then please share this with your practitioner so they can ensure they tailor the environment to make your experience as enjoyable as possible.

Yes absolutely, we understand it can be reassuring to know all of the dates of your sessions upfront, so please speak with your practitioner and this can be arranged.

If you need to cancel or reschedule, please contact us as soon as possible. We understand that plans can change and will do our best to accommodate you.

Payment is typically taken at the time of booking to secure your appointment. Please let us know if you have any concerns about this process.

If you’re running late, please let us know as soon as you can. We’ll do our best to ensure you still receive your session, but it may need to be shortened depending on the schedule.

We kindly ask for 24 hours’ notice if you need to cancel. Cancellations made with less notice may incur a fee as per our policy, as it allows us to offer the slot to someone else.

Yes, we occasionally offer packages and discounts for multiple sessions. Feel free to ask us about any current offers when booking your appointment.

Yes, we’ll send you a confirmation email when you book, and a reminder closer to the date of your appointment.

We accept a variety of payment methods, including card payments, online transfers, and cash. Let us know if you have specific requirements.

If you’re not sure which service is best for you, contact us for guidance. We’re happy to help you choose the most suitable option for your needs.

We recommend starting with one session to see how you feel. If you decide to continue, we can discuss the best plan for ongoing appointments.

Yes, information about our practitioners, including their qualifications and specialisms, is available on our website. If you have specific questions, feel free to contact us.

We aim to ensure continuity of care, so you’ll typically see the same practitioner. If there are changes, we’ll inform you in advance.

Your comfort is our priority. If you’d like to see a different practitioner, let us know, and we’ll work with you to arrange this.

Yes, our practitioners are experienced in working with clients who experience anxiety. They’ll tailor your session to ensure you feel supported and at ease.

Absolutely. The practitioner will explain the process step-by-step before starting to ensure you’re comfortable and fully informed.

Of course. Feel free to ask questions at any time during your session. The practitioner is there to guide and support you.

It’s completely normal to feel emotional. Your practitioner will provide a safe and supportive environment where you can express yourself freely.

Yes, you can request a pause or stop at any point during your session. Your comfort and well-being are our top priorities.

If you’d like to adjust your treatment plan, discuss it with your practitioner. They’ll work with you to find the best approach moving forward.

Our practitioners are trained to listen, adapt, and provide personalised care. They’ll take time to understand your concerns and tailor your session accordingly.

Our clinic is located at [Your Address]. You can find detailed directions and transport options on our contact page. If you need help, feel free to call us.

Yes, there is parking available nearby, and we’re also easily accessible by public transport. Check our contact page for more details.

If you’re having trouble finding us, give us a call at [Your Phone Number]. We’ll guide you to the clinic or help you with any directions you need.

Yes, our building is clearly signposted, and we’ll provide instructions on where to go upon arrival. If you’re unsure, a member of our team will assist you.

Our clinic is located on the first and second floors of an older building, accessible only by stairs. Unfortunately, there is no lift available. Please let us know if this presents any difficulty, and we’ll do our best to accommodate your needs.

Yes, we have restrooms available for clients to use. If you require anything specific, feel free to ask a member of our team.

Yes, our clinic is on the first and second floors, and access is via stairs. We apologise for any inconvenience caused by the lack of a lift.

You’re welcome to wait inside. We have a comfortable waiting area where you can relax before your appointment.

Yes, we offer complimentary water and light refreshments in our waiting area for your convenience.

If you need to leave early for any reason, please let your practitioner know. We’ll do our best to accommodate and reschedule if necessary.